Warranty and RMA

AVENVIEW CORP.

[Warranty for Customers in the U.S.]

LIMITED WARRANTY

           
AVENVIEW CORP. (“Avenview”) warrants its products to be free from defects in material or workmanship as follows:

1. RETURN.   The Avenview return policy is 30 days from the time when product is shipped to customer.
• No refunds will be issued after 30 days from shipment date.
• All returns are subject to 25% restocking fee and much be returned in original packaging within 30 days.
• Shipping and handling and Custom order item costs are non-refundable.
2. LABOR.   For a period of one (1) year from the date of purchase, if a product is determined to be defective, Avenview will repair or replace the product, at its option, at no charge.  After this warranty period, you must pay for all labor charges.
3. PARTS.  In addition, Avenview will supply, at no charge, new or rebuilt replacements in exchange for defective parts for a period of one (1) year.  After the warranty period, you must pay for all parts costs.

To obtain warranty service, you must take the product, or deliver the product freight prepaid, in either its original packaging or in packaging affording an equal of degree of protection, to Avenview. 

This warranty does not cover cosmetic damage or damage due to acts of God, accident, misuse, abuse, negligence or modification of or to any part of the product.  This warranty does not cover improper installation, loss of use of the product or wasted programming charges due to product malfunction.  This warranty does not cover damage due to improper operation or maintenance, connection of the product to improper voltage supply or attempted repair by anyone other than a facility authorized by Avenview to service the product.

Proof of purchase in the form of a bill of sale or receipted invoice showing that the unit is within warranty period must be presented to obtain warranty service.

REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER.  AVENVIEW SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED WARRANTY ON THIS PRODUCT.  EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.           

Some states do not allow the inclusion or limitation of incidental or consequential damages, or allow limitations on how long and implied the warranty lasts, so the above limitations or exclusions may not apply to you.  This warranty gives you specific legal rights, and you may have other rights which vary from state to state. 

For warranty service, please call (866) 508-0269 (toll free) or contact us by e-mail at support@avenview.com